Returns & Refund Policy

1. Overview

At Posture Store, your satisfaction is our priority.
We carefully inspect every product before shipping, but if something isn’t right, we’re here to help.
Please review our return and refund policy below.

2. Eligibility for Returns

You may request a return if:

• The item you received is defective, damaged, or incorrect.

• The request is made within 30 days of delivery.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order confirmation email or receipt) is required.

We do not accept returns for:

• Change of mind or preference.

• Items damaged due to improper use or handling after delivery.

3. How to Request a Return

To start a return, please email us at lethiphuoc.24@gmail.com with:

• Your order number.

• Clear photos of the item and packaging.

• A short description of the issue.

Our support team will review your case and provide return instructions within 2–3 business days.

4. Refund Process

Once your return is approved and the item is received, we will:

• Inspect the product.

• Process your refund within 5–10 business days to your original payment method.

You’ll receive an email confirmation once the refund has been completed.

5. Replacement Items

If you prefer, we can send a replacement item instead of a refund (based on stock availability).

6. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method for all returns.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact your bank or card provider.
If the issue persists, reach out to us at lethiphuoc.24@gmail.com, and we’ll assist you immediately.

8. Contact Us

If you have any questions about our return policy or need help with your order, please contact us:
📧 Email: lethiphuoc.24@gmail.com